Privacy policy

Who we are

964Dials is a luxury watch boutique based in Dubai, United Arab Emirates. This policy explains what personal information we collect when you use 964dials.com or contact us, and how we handle it.

What we collect

When you contact us through WhatsApp, a form on this site or Instagram, we receive the details you choose to share: your name, phone number, email address, the watch you are enquiring about, and any photographs or documents you send us. If you buy or sell a watch we also collect the information needed to complete the transaction and to comply with UAE law, including identity verification.

How we use it

We use your information to answer your enquiry, value or source a watch, complete a sale or purchase, arrange delivery, issue our certificate of authenticity and warranty, and keep the records the law requires. We do not sell your information and we do not use it for third-party advertising.

Cookies and analytics

This site uses only the technical storage needed for it to work, plus privacy-respecting hosting analytics provided by Wix. Instagram content embedded on our pages is loaded from Instagram and is subject to Meta’s privacy policy.

Sharing

We share information only with service providers that help us operate — our website host, insured couriers for deliveries, and payment providers — and with authorities where the law requires it.

Retention and your rights

We keep transaction records for as long as UAE law requires and delete enquiry details that lead nowhere within a reasonable period. You can ask us at any time to see, correct or delete the information we hold about you by messaging +971 50 804 5804.